Frequently Asked Questions
Clear, Direct Answers About Products, Buying & Usage
If you have a question about the products, buying through Noon or Jumia, or the difference between certain formulations, you will find the essential answers here — organized and direct
And if you are looking for a deeper explanation, you will find links that take you to the right pages and articles
General Questions
Private Therapy is an Egyptian brand specializing in dietary supplements, offering officially registered products built on clear and specific formulations
No. Private Therapy products are dietary supplements, not medicines, and should not be used as a substitute for medical evaluation or treatment when needed
Products are available through trusted platforms like Noon and Jumia, depending on availability
The website is designed to introduce the products and related content, while the actual purchase is completed through the available marketplace platforms
Shopping & Delivery
Visit the product page and choose to buy through Noon or Jumia, depending on availability
Shipping, delivery, and order processing are handled by the platform you purchase from, such as Noon or Jumia
When contacting us, it helps to mention the platform name, order number, and product name so we can respond faster and more accurately
No. Returns and refunds follow the policy of the platform where the purchase was made at the time of the order
Hemascore
Hemascore is a dietary supplement containing ferrous bisglycinate with supportive ingredients, designed for those looking for a gentler iron formula suitable for daily use
Hemascore uses ferrous bisglycinate instead of some conventional forms that may not be as comfortable for some users
It may interest those looking for a gentler formula compared to some conventional options, though the experience may vary from person to person
It may be one of the products some users consider in this context, but the final decision should be made in consultation with a doctor, especially during pregnancy
Cobascore
Cobascore is a dietary supplement based on active forms of certain B vitamins, designed for those looking for a more targeted formula in the context of nerve support
The key difference is in the type of forms used in the formula, such as Benfotiamine, P5P, and Methylcobalamin
No. Cobascore is a dietary supplement, not a pharmaceutical treatment. However, it may interest those looking for more targeted nutritional support in the context of nerves and B vitamins
Not necessarily. Tingling has multiple causes, and some cases require medical evaluation rather than relying on a supplement alone
See the product page, the nerve support page, the tingling & numbness page, and the active B vitamins page
Iron & Stomach
No. The user experience may differ from one type to another, and some formulations may be gentler than others for some individuals
Because iron tolerance is not equal across all formulations or all users, and the type of iron and how it is taken may play a role
In some cases, yes. That is why some users start comparing different iron forms when tolerance becomes an important factor for them
See the gentle iron supplement page and related articles on iron tolerance
Pregnancy & Iron
Because pregnancy is a period when interest in iron and its requirements increases, and many questions arise about dosage, tolerance, and the type of formula
Not always. Some users pay attention to the form of iron and how easy it is to continue taking it daily
No. The content here is for general information only. Decisions related to pregnancy should be made in consultation with a doctor
See the iron during pregnancy page and related articles on pregnancy and iron
Heavy Periods & Iron
There may be a connection in some cases, which is why this question comes up frequently among those experiencing fatigue or looking for an explanation for certain symptoms
No. This cannot be assumed automatically, but in some cases, it may be worth paying attention to or getting evaluated
When there is a context that makes the question logical, such as fatigue, recurring bleeding, or other indicators that warrant a closer look
See the heavy periods & iron support page and related articles on this topic
Nerves & Tingling
No. Tingling does not have a single cause and cannot be reduced to B12 alone
Because vitamin B12 comes up frequently in this context, so users search for it when trying to understand some nerve-related questions
Some users are not just looking for a general B-complex, but for a formula with clearer positioning and forms, especially when comparing products
When symptoms are persistent, severe, unexplained, or when the cause of tingling is not clear
Still Need Help?
If you did not find your question here, you can review the product page, browse related articles, or contact us directly
The information here is for general informational purposes only
Products are dietary supplements, not medicines
Purchases are made through available platforms at the time of order
If contacting about a previous order, mention the platform and order number
If you have a health condition or take medications, consult your doctor before use